Orders

All of our products are handmade by us in our studio, Small differences between batches may occur. 

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We ensure all of our orders are packaged beautifully, ready for gifting. we line our kraft coloured boxes with tissue paper, blue paper shred and tie it all up with a bow. We are more than happy to add a little gift message to your order at no extra cost, just send us a message. 

Shipping

​All of our parcels are shipped second class as standard. The cost for postage & packing is £3.50 under 2 Kilos & £6.00 for over 2 Kilos within the UK. 

Please bear in mind that due to the nature of our hand made items, parcels can take 3-5 days to pack & post off to you, This may be even longer in busy periods. 

if you require an order within a specified time frame, please contact us & we'll do our best to accommodate you. 

3:GIFT SHIPPING

Returns

We are not responsible for any orders that are lost/damaged in transit, if your order is damaged please contact us. Keep all of the packaging so that we may file a claim. 

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In the unlikely event that there is a problem with your order, please contact us & we will do our best to rectify the situation. 

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If for some reason you wish to make a return you may do at at your own cost. For hygiene reasons, any items you wish to return must be in their original unopened packaging within a 14 days period.

2018 by Shimmer & Luxe

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