Orders

All of our products are handmade by us in our studio, Small differences between batches may occur. 

We ensure all of our orders are packaged beautifully, ready for gifting. we line our kraft coloured boxes with tissue paper, blue paper shred and tie it all up with a bow. We are more than happy to add a little gift message to your order at no extra cost, just send us a message. 

Shipping

​All of our parcels are shipped second class as standard. The cost for postage & packing is £3.50 under 2 Kilos & £6.00 for over 2 Kilos within the UK. 

Please bear in mind that due to the nature of our hand made items, parcels can take 3-5 days to pack & post off to you, This may be even longer in busy periods. 

if you require an order within a specified time frame, please contact us & we'll do our best to accommodate you. 

3:GIFT SHIPPING

Returns

We are not responsible for any orders that are lost/damaged in transit, if your order is damaged please contact us. Keep all of the packaging so that we may file a claim. 

In the unlikely event that there is a problem with your order, please contact us & we will do our best to rectify the situation. 

If for some reason you wish to make a return you may do at at your own cost. For hygiene reasons, any items you wish to return must be in their original unopened packaging within a 14 days period.

2018 by Shimmer & Luxe

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